Return Policy

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Overview

At Xexvalonbrzexur, we want you to be completely satisfied with your handmade craft purchase. Because each piece is individually crafted, we understand that sometimes a product may not meet your expectations. This Return Policy outlines the conditions under which returns and refunds are available for our handmade craft products.

Return Eligibility

To be eligible for a return, your handmade craft item must meet the following criteria:

  • The item must be returned within 14 days of delivery
  • The item must be in its original condition, unused, and undamaged
  • The item must be in its original packaging, if applicable
  • You must have proof of purchase (order confirmation or receipt)

Non-Returnable Items

The following items cannot be returned:

  • Custom Orders: Handmade items created specifically to your specifications are non-returnable unless they are defective or significantly different from what was agreed upon
  • Personalized Items: Products that have been personalized, engraved, or customized cannot be returned
  • Damaged Items: Items that have been damaged due to misuse, accident, or normal wear and tear
  • Sale Items: Products purchased during special sales or promotions may have different return terms, which will be specified at the time of purchase

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@xexvalonbrzexur.world or call +6448015850 within 14 days of receiving your order. Please provide your order number and reason for return.
  2. Receive Authorization: We will review your request and provide return authorization and instructions if your return is eligible.
  3. Package Securely: Package the item securely in its original packaging, if available, or in appropriate protective packaging to prevent damage during transit.
  4. Ship the Item: Send the item to the return address we provide. You are responsible for return shipping costs unless the item is defective or we made an error.
  5. Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return conditions.
  6. Refund Processing: If approved, your refund will be processed to the original payment method within 5-10 business days.

Refund Policy

Refunds will be issued according to the following guidelines:

  • Full Refund: If the item is returned in original condition within 14 days, you will receive a full refund of the purchase price
  • Partial Refund: If the item shows signs of use or minor damage, we may issue a partial refund
  • No Refund: Items that do not meet return conditions will not be refunded and may be returned to you at your expense
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or a defective product

Defective or Damaged Items

If you receive a handmade craft item that is defective or damaged during shipping:

  • Contact us immediately (within 48 hours of delivery) with photos of the damage or defect
  • We will arrange for a replacement or full refund, including return shipping costs
  • Please do not use or attempt to repair damaged items, as this may affect your eligibility for a refund

Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item for a different handmade craft product:

  • Return the original item following our return process
  • Once the return is processed and refunded, you can place a new order for the desired item
  • We cannot guarantee that a specific item will be available for exchange, as our handmade crafts are often one-of-a-kind or limited in quantity

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is defective or damaged
  • We sent the wrong item
  • The item was significantly different from its description

We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. Xexvalonbrzexur is not responsible for items lost or damaged during return shipping.

Processing Time

Once we receive your returned item:

  • Inspection typically takes 2-3 business days
  • Refunds are processed within 5-10 business days after approval
  • You will receive email confirmation when your refund has been processed

Contact for Returns

For all return inquiries, please contact us:

Xexvalonbrzexur
166 Cuba Street, Te Aro
Wellington 6011, New Zealand
Phone: +6448015850
Email: info@xexvalonbrzexur.world

Please include your order number and a brief description of why you are returning the item.

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